Summary of Services

Summary of Services

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Services are typically provided on a project basis with each requirement being assessed and then estimated for costs and timescales. Work would then be planned around an agreed terms of reference with defined milestone measurement points. This type of work is handled on a time and material basis, a summary selection of services provided below:-

Programme Management	Consultancy Services
Multiple project coordination	Business Consultancy
Project performance monitoring	Best practice
Programme benefits realisation	Business analysis
Programme quality enforcement	Business process review
	Business process documentation
Project Director	Business systems exploitation
Project direction	Proof of concept
Quality assessment	Conference room pilot
	Business process mapping
Project Management	Detailed functional process mapping
Risk assessment
Resource planning	Training Services
Project planning	User procedures preparation
Project management	User training course preparation
	User training course delivery
Project Administration	Skills assessment
Project recording & plan maintenance	Team leadership
Meetings management & admin	Team building
Project bulletins
	Technical Services
Product Consultancy	Unix system set-up & tuning
Current product skills include:	Unix system managed service
SAP, GLOVIA, STRATEGIX	ODBC system set-up
Services include:
Best use	Value Added
Enhancement definition	E-commerce strategy review
End user support	Third party support:
Configuration/parameter setting	Crystal Reports, Cognos, SQL
User procedure preparation	SQL

In addition, the following surveys are provided as ‘packaged’ products. They are all available on a fixed price basis and provide a predefined deliverable. They will involve reviews with key staff, submission of a written report and a workshop review of findings and recommendations.

Business surveys:

Visions and expectations

§ A strategic perspective of focus and direction

§ Aimed at process owners and business planners

System surveys:

Existing systems survey

§ Evaluate existing configuration

§ Review with key users

§ Recommend improvements of usage and skills

Technology surveys:

System assessment

§ System resilience and stability assessment

§ Disaster planning review

E-commerce

§ Awareness and strategy review

§ Planning review

§ Deployment assessment

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